Question 1

Can I get some free samples?

Accepted Answer

Yes we can provide free samples, usually 20-40grams, sent by Fedex or DHL.

Question 2

What‘s your MOQ?

Accepted Answer

Normally our MOQ is 1kg, please check with us for different products.

Question 3

How to confirm the product quality?

Accepted Answer

We will provide batch COA and samples for confirm before shipment.

Question 4

Is there a discount?

Accepted Answer

Sure we can provide discount base on different quantities.

Question 5

How about lead time?

Accepted Answer

Normally we will dispatch goods within 7-10 days after receiving order.
Please check lead time with us.

Question 6

How to start order or make payment?

Accepted Answer

We will provide Sales Contract and Proforma Invoice.
Also we have Alibaba platform: gemsen.en.alibaba.com

Question 7

Can i get Chinese Certificate of Origin after order?

Accepted Answer

Yes we can provide Certificate of Origin(COO).

FAQ Category

FAQ